Contact Me

Hi there! I want you to be 100% satisfied with your order from me. Please contact me within 48 hours after receiving your order if you have questions or concerns. Please contact me through e-mail and not through social media as some messages can get lost there and not seen by me. 

I do not believe problems during shipping are the sole responsibility of the buyer. If your order arrives damaged due to shipping or delays in shipping, please let me know and I will work with you to make it right.  Sometimes this would require you to contact USPS and file your own claim, but we can work through that together. USPS Priority Mail has been great 99% of the time, but sometimes things happen beyond my control.

No refunds or credits will be provided on orders that were left at the Post Office, in a mailbox, on a porch or weren’t retrieved in a timely manner once delivered, resulting in damaged cuttings or tubers.

Additionally, once tubers or cuttings are in your care I can't be held responsible for storage failures or cuttings that die due to improper care. 

Email me at: Sarahjane@willowrockacres.com