Important 2025 Sale Information

2025 Terms & Conditions

Each listing is for a single tuber, not a clump. I grow all my own dahlias, and these are not dried out imports with broken necks you would see sold at big box stores.

Every single tuber I offer has been grown out by me in my garden in the PNW to confirm the variety and visible health of the plant.

Every tuber is guaranteed to have a viable eye or sprout, firm body devoid of any rot, and true to variety. Contrary to popular belief, not all tubers have necks! Some of my favorite varieties have no neck at all, less chance of the neck fracturing! The two things a tuber needs to grow into a beautiful plant is a chunk of root (body) and a viable eye.

I am a licensed and inspected farm in Washington State that is examined annually by the Washington State Department of Agriculture. I ship tubers and cuttings to any of the 48 continental states. Sorry, I am not able to ship outside the US currently.

Tuber size, cuts or blemishes: Tubers come in all shapes and sizes. Some varieties produce huge tubers, some produce small ones. I will never sell a tuber smaller than a AA battery in width or length without disclosing it on the listing. I will also never sell a mother tuber. I personally prefer the smaller tubers which have smaller food storage (smaller tuber size) and usually show more resilience and grow quickly once planted to gain nutrients from the sun and soil. If a variety produces huge tubers I will usually slice the tuber in half to produce a more compact tuber for shipping and growing. These cut tubers grow the exact same as an uncut tuber. Sometimes there will be a blemish that I cut out of a tuber when freshly divided to lessen the possibility of rot while in storage. These cuts heal over and overwinter perfectly. A piece of tuber that has been cut out and healed over is perfectly fine and will produce a beautiful plant.

Viral/Bacterial testing & Sanitization: I devote great detail to sanitization during every step of growing and storage. Please check out my Sanitation Practices page for loads of information on this topic. I do my absolute best to give my buyers the highest percentage of getting clean stock. Due to the extremely high cost of testing for viral pathogens and false results, it is not possible or realistic for any small grower to test all plants or guarantee them virus-free. Virus can be transferred to plants via water, sap sucking insects, pruning with dirty shears or living in your soil prior to planting. According to the ADS, 87% of dahlias carry at least one virus. Additionally, 75% of those are said to show no visible symptoms of carrying a virus. Because of this, every single variety of mine has their own set of disinfected shears when pruning, harvesting, and dividing. Furthermore, each variety is kept in their own storage medium amongst their own variety and never cross paths with other cultivars. I cull hard and often for any plants that are showing any signs of viral load (leaf mottling, stunted growth, mosaic patterns or yellowing on the leaves) to help unknown virus from spreading. I keep a strict bi-weekly regimen of spraying Organic Captain Jacks Deadbug Brew in correlation with organic neem oil and beneficial insects to keep the potential spread from sap sucking insects as small as possible. I have never had gall, leafy or crown, in my garden and am very strict about sourcing new varieties for my collection. Should any concerns arise on my end during the growing season of my varieties, I will contact via email any buyers of that variety and let them know so they can keep an eye on their own stock and provide replacements in other comparable varieties.

Shipping Dates: I will start shipping when night temperatures are consistently above freezing in your area. If temperatures are below freezing at your location and you would like your order shipped early, please contact me via email at Sarahjane@willowrockacres.com and I will do my best to accommodate your request. This will include extra charges for heat packs, expedited shipping and/or fully insulated boxes. Please be aware, if you choose to have your tubers shipped early, even when paying for expedited shipping, heat packs and insulated boxes, the tubers are completely out of my control once they are shipped. By making the choice to have your order shipped early you accept the responsibility of your tubers possibly freezing in transit. Some shipping services do guarantee overnight shipping. Please be aware that if something happens during shipping and you are required to start a claim with the shipping carrier, it is your responsibility to complete that process. They will require you to bring in the damaged box and contents into a USPS office to confirm. I will help however I am able with the process.

Cart: Sales of cuttings and certain tubers tend to go fast. Your order is confirmed only when you receive an email confirmation with an order number. It is highly recommended that you check out quickly with varieties you are wishing to snag and come back for others. Just because it is in your cart does not mean it won’t go out of stock before you check out. Please know, I understand the frustration and I have no control over this.

Limits: To make rare dahlia varieties available to more people, there are limits placed on some tubers and most cuttings. Limits are per household and not per person. Please respect the limits. If the limits are broken your entire order will be cancelled and refunded.

Payments Accepted: Visa, Mastercard, American Express, Discover, Apple Pay, Shop Pay & PayPal.

Sales Tax: If your shipping address is located in the state of Washington, there will be sales tax added to your order based on your location and sales tax rates.

Cancellations: Once an order is placed, it is final. I cannot issue cancellations or changes to an order once it is placed.

Substitutions: I will never substitute one variety with another due to stock failure. In the rare event of a stock failure between your purchase date and shipping your product, you will receive a full refund of the unavailable tuber or cutting.

Combined Shipping: Yes, I will happily combine shipping, with a small caveat. Combining orders creates a significant amount of time and work for me to process on my end. I am happy to put in this extra time for my customers as I am a small operation and do it all myself. I want to make it as easy as possible for you to come back for other varieties! These sales tend to go fast, and I know the last thing on your mind is entering a coupon code at checkout for free shipping on subsequent orders. Because of this, my website will charge every order for shipping. Once I get your order, I will see your initial order and will automatically refund all subsequent shipping costs except for a $4 fee per additional order for combined shipping. This fee covers the costs that I am charged by my website host as well as shipping larger and heavier boxes. This will be done automatically on my end and does not require you to email me. If you don’t see shipping refunds within one week of receiving your order (sometimes it takes a little while to process these) please reach out to me. I want to make sure you get your shipping refunded and don’t want anything slipping through the cracks. For your orders to be eligible for combined shipping they must have the same contact information and mailing address at the time of the order. Changing the shipping address after an order is placed is not an option. Unfortunately, if your order has already been assigned a tracking number, I am not able to combine shipping.

Tuber Shipping Carrier and Prices: All tubers will be shipped via USPS Priority Mail. There is a flat fee of $16 for shipping tubers; this is the same if you order 1 or 20 tubers. Days in transit vary depending on your location. From past experiences Priority can be up to 5 days while usually only taking 2-3 days. USPS Priority Mail comes with a standard $100 of insurance. If your order total is higher and you wish to add additional insurance, the price is usually very minimal. If you would like this, send me an email immediately after placing your order so I can give you options. Please be aware that if something happens during shipping and you are required to start a claim with the shipping carrier, it is your responsibility to complete that process. They will require you to bring in the damaged box and contents into a USPS office to confirm. I will help however I am able with the process.

Cutting Shipping Carrier and Prices: All cuttings will be shipped via UPS 2^nd Day Air. USPS Priority is too unpredictable for shipping cuttings. There is a flat fee of $23 for shipping cuttings; this is the same if you order 1 or 20 cuttings. UPS 2^nd Day air comes with a standard $100 of insurance. If your order total is higher and you wish to add additional insurance, the price is usually very minimal. If you would like this, please send me an email immediately after placing your order so I can give you options. Please be aware that if something happens during shipping and you are required to start a claim with the shipping carrier, it is your responsibility to complete that process. They will require you to bring in the damaged box and contents into a UPS office to confirm. I will help however I am able with the process.

Local Pickup: Yes, local pickup is available upon request. You will be charged for shipping at the time of the order and will be refunded all shipping fees once pickup is complete. Please email me if you prefer local pickup and I will notify you when your order is ready. If I do not receive confirmation from you within one week of reaching out notifying you that your order is ready, your order will be shipped and no shipping charges refunded.

Email Notifications: Make sure you enter your email address when checking out. Notifications are sent to you via email when you place your order, when your shipping label is printed and when your order is out for delivery. If you do not enter your email, you will not be notified when your order is shipped or delivered which can result in damaged tubers. Please make sure you do not miss this step! I am not held liable to orders not opened and inspected within 24 hours.

Order Inspection: Your tubers will arrive individually by variety in a wax lined paper bag with storage medium to insure they don’t lose moisture during shipping. Every tuber will be labeled on the bag and the actual tuber to avoid them getting mixed up once you receive them. After you receive your tubers, open each individual bag and inspect the tubers immediately. It is a good idea to take a picture of each tuber for your records. This provides me with a timestamp of when you first inspected your order. I take a picture or video of every tuber that leaves my care and have them attached to your account for my records. Make sure to contact me within 24 hours of receipt with any concerns. If your package is not opened in a timely manner and brought inside soon after delivery, there is a good chance your tubers will be exposed to extreme temperatures depending on your climate. I am not held responsible for orders that are left to the elements in a PO box, mailbox or porch. I am notified when your package is delivered with a timestamp and picture of delivery. This is why it is important for you to check your order and take pictures when you receive it should you have any issues. This protects us both!

Mislabels: Every tuber I sell is guaranteed to be true to variety. I take detailed precautions during every phase of growing to make sure you are getting the correct variety sold. Every plant has at least one nametag attached to it throughout the entire growing season as well as a spreadsheet of row and placement. Once the growing season is coming to an end, I go through each variety to verify blooms and health of the plant and tag them again with flagging tape in addition to their name stakes. Once they are out of the ground there are always 2 different labels to verify variety to keep from getting mislabels. In the rare case that your tuber blooms and doesn’t look true to variety, please reach out to me immediately. Although I am as careful as I can be, there is always room for human error. Pictures will be required for a replacement next season, and I will help you confirm which variety you are growing. In the event I am not growing that variety out the next season, I will issue a refund.

Customer Expectations: Due to the growing popularity of dahlias of certain varieties, sales can be intense, and emails are sometimes sent to growers in the heat of the moment expressing anger over availability or failure to meet demand. I am happy to help with any concerns and ask you to remain respectful when doing so. If these requests aren’t met, I have the right to cancel and refund your order in full. I wish I had enough for everyone, but it is just me and I can only produce so many tubers and cuttings. Please know, I am working hard to meet demand.

Most Importantly, I want you to be 100% satisfied. If you have any questions or concerns about your order, please reach out to me via email within 24 hours of receiving your order and I will work with you to make it right. Please refrain from posting concerns on social media platforms before contacting me and giving me the opportunity to work through issues with you directly.

Please do not use social media messaging to contact me as many of those messages get lost or hidden. I do not check those messages regularly. Email is the best and most efficient way to contact me.

Sarahjane@willowrockacres.com